Privacy Policy
Your privacy matters to us at Grove Field Quill
Information We Collect
If you reach out for corporate floral arrangements or gift services, we gather information you give willingly. This covers your name, company name, email, phone, delivery addresses, and any particular specifications for your floral requirements. Payment details are collected when you place orders, handled securely via our payment partners.
For corporate clients, we might obtain extra business data like company registration information, preferred delivery timelines, and budgetary needs to tailor our service to your business.
Our site automatically collects technical details when you browse, such as your IP address, browser kind, device data, and navigation path. We use this to enhance site performance and learn how users discover our offerings.
How We Use Your Information
We primarily use your data to complete flower orders and deliver top-notch support. This covers processing orders, arranging deliveries, crafting custom arrangements per your needs, and keeping you informed about your service requirements.
Additionally, we employ information to enhance our offerings and site experience, helping us identify the most beneficial corporate floral services for clients and better serve the business community in United Kingdom
Information Sharing and Disclosure
Grove Field Quill respects privacy and does not sell personal data to third parties. We disclose information only as needed to render our services or when required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Practices
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards. This covers secure storage, encrypted transmissions, and restricted access to personal information inside our organization.
Protected Storage
Your data is kept in protected systems with access controls and continuous security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our servers.
Restricted Access
Only authorized staff who require the data to perform services can access it.
Although we employ robust security measures, no online transmission is completely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may access, correct, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary by the type of data and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment records: seven years for tax and accounting needs
- Website analytics data: roughly two years for service improvement analysis
- Marketing preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and evaluate site performance.
You can manage cookie options via your browser settings. Note that turning off some cookies might impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only Grove Field Quill and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or applicable laws. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Grove Field Quill Privacy Team
Flora Court, 621 King's Road, London
London, United Kingdom SW3 5JS
Email: [email protected]
Phone: +44 20 7946 1234
For inquiries related to privacy, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.